Streaming FAQs

This year, Bard is going fully digital! For more information on our 2021 digital season, please visit our Digital Tickets page


  1. Try refreshing your browser. Don’t forget to click the play button after it reloads.
  2. Try switching to a different browser.
  3. Try using the browser under Incognito or Private mode.
  4. Try disabling any ad-blocking software or browser plugins.
  5. Try a different device.
  6. Go to and test your internet bandwidth. You’ll want at least 2 Mbps to view the video.

DONE/UNDONE by Kate Besworth 

Which platform are you using to stream the play?

Done/Undone is available for streaming exclusively on OVERTURE+.

How do I watch the play?

First, you’ll need to purchase a ticket. Within your confirmation email, you’ll receive a link to the performance page on OVERTURE+. This link is unique to you. Clicking that link will take you to the performance page and will not use up your view until you press Watch Video. You will not need to create a new account with OVERTURE+ to watch the play. Please visit the performance page for more details.  

We recommend testing your link to ensure you can access the play page properly. If you are having difficulties accessing your link, please contact our Box Office. 

Which devices can I use to watch the play?

You can use smartphones, computers or laptopstablets and smart TVs. You can also cast from the video player to your TV if you have Google ChromecastAirPlay or screen-mirroring. If casting, please make sure you have strong Wi-Fi in order to get the best quality video. Laptops and computers can be connected directly to your TV monitor with an HDMI cable.

Can I use any web browser?

You can use your preferred browser, but please make sure it is updated to its newest version. We recommend using Google Chrome or whichever browser gives you the quickest speeds for your everyday use.

My performance is live. How can I ensure I won’t miss anything?

We recommend that you access your linkcheck your Internet speeds, and get yourself comfortable and set to watch at least 10 minutes before the performance begins. If you cannot find your link or your confirmation email at least 2 hours before the scheduled performance start time, please contact our Box Office.

Once I start watching, how much time do I have to watch?

 You have 48 hours after pressing play to watch.

What happens if I lose internet while partway through watching the play?

If you lose internet partway through, please try refreshing the page and clicking the play button again. Your video should start at the point where you were stopped. If refreshing the page doesn’t work and you are not able to continue the video, please contact the Box Office. 


Which platform are you using to stream Wine Wednesday?

Wine Wednesday is available for streaming exclusively on OVERTURE+ on October 6 at 7pm PT. This event will be live.

How can I watch the event once I’ve purchased my ticket?

 Please view all FAQs in the Done/Undone section above.

Once I start watching, how much time do I have to watch?

For live events, you must watch at the scheduled time.


All other events will be streamed through Zoom. Your unique link to the event will be sent to you in a separate email rather than a Box Office confirmation email.

If your question was not answered above, please contact our Box Office.