Your order ID can be found on your vouchers or your confirmation email, beginning with either 19- or 20- and followed by a series of letters and numbers. If you do not have your vouchers or your confirmation email, please leave the order ID field blank as we should be able to find your order ID from your name and the email address you used at the time of purchase.

If you cannot locate the order ID of your vouchers/tickets, please leave the order ID field blank. We should be able to locate your order using your name and email address, but it is much quicker for us if you include the order ID in your form.

We no longer believe it is reasonable to keep your Pack on account when we are not certain we can fully promise what you have paid for. While we plan to bring you a 2021 Festival, we may not be able to present what we originally promised or in the same manner. We are still investigating ways to present the Festival that make logistical and financial sense, while keeping our patrons’ and Company’s health as a priority. Please sign up for our E-News to get 2021 operational and safety plans as they come. 

At the time of our 2020 season cancellation announcement, we believed that we would be able to present the 2020 Festival as originally planned in 2021. Because of that, we wanted to give our Pack-holders the opportunity to keep their Pack benefits for the 2021 Festival. However, our planning must account for current health mandates and ever-changing variables, and we no longer believe it is reasonable to keep your Pack on account when we cannot fully promise that the 2021 Festival will be the same as originally announced.

We do not have programming plans for the 2022 Festival as yet. Thus, we are not able to convert any Packs to the 2022 Season. We also don’t believe it is reasonable to keep your money on account for multiple years.

We currently do not have confirmed Festival dates, and at this stage we have no details on 2021 tickets and Packs. We will update all our patrons with that information as soon as we can. Please sign up for our E-News to receive the most up-to-date information on the 2021 Festival and our operational and safety plans.

We want to provide the best possible productions within the guidelines and restrictions given by provincial health authorities, while also prioritizing the health and safety of our patrons, volunteers, staff, and Company. We are actively investigating different scenarios for what we can present next summer to give you the best and safest Festival possible. We are not able to confirm at this time what will be included. Please sign up for our E-News to receive the most up-to-date information on the 2021 Festival and our operations. 

Our Festival is a non-profit organization and registered charity. We operate primarily because of the generous contributions we receive from our patrons and Members; that support allows us to mount the Festival annually and pay our year-round and seasonal staff, our artistic Company, suppliers, service providers and more. Without donations and ticket revenue, the continued operation of our Festival will be seriously threatened. If you choose to donate, your donation will be doubled as part of our matching campaign, which will help support our efforts to return to Vanier Park/Sen̓áḵw, and you will receive a 2020 tax receipt in the amount of your donation (minimum $25). We thank you in advance for considering a donation at this time – your support is invaluable!

Yes! Every dollar you donate will be doubled through the matching campaign. We are grateful for any amount you are able to donate at this time. You can find more information about our matching campaign on our Bard Back on the Beach page.

As a registered charity and non-profit organization, we issue tax receipts for any donation of $25 or more to the name used on the payment method. We cannot issue tax receipts for donations less than $25.

Thank you for your donation! If you have donated $25 or more, you will receive a tax receipt from Bard on the Beach Theatre Society. Due to the limitations of our system, your tax receipt must be mailed to you via Canada Post, so please expect a slower delivery time than normal. We currently do not have the ability to send tax receipts via email. You will receive your tax receipt before the 2020 tax filing period next spring. Donations of less than $25 are not eligible for tax receipts.

No – tax receipts can only be issued to the person whose payment method was used to purchase the Packs, in accordance with the rules and regulations set out by the Canada Revenue Agency.

No – tax receipts can only be issued to the person whose payment method was used to purchase the Packs, in accordance with the rules and regulations set by the Canada Revenue Agency. 

Pack donations do not receive public recognition unless they are through our Membership program. We can note the recognition internally, but it will not appear in our future house program. 

Please visit bardonthebeach.org/donations to donate or click the ‘Donate’ button in the top right-hand side of our website. We only accept Visa and MasterCard online. You can also mail a cheque to our administration offices at 201-162 West 1st Avenue, Vancouver, BC V5Y 0H6. 

All donations from 2021 Packs are made to our matching campaign fund in order to help with 2021 operating costs, rather than our Membership program. Please contact Alva Tang, Bard’s Annual Giving and Events Officer, to discuss your situation.

All Memberships and accompanying benefits are valid for 365 days from the date of donation. Our Development team has created a variety of virtual benefits for this past summer. If you were not able to attend any of the virtual events, please get in touch with Alva Tang, Bard’s Annual Giving and Events Officer, to access any recordings. Members at the Much Ado level and higher will still receive advance booking access for the 2021 Season so long as their Memberships are active.

We are only able to refund payment back to the credit card used for the original purchase. If your credit card has expired or been cancelled, please make a note of this in your request form in the comments section. We will issue you a cheque refund, which will be mailed to the address on file. Please make sure your preferred mailing address is up to date.

Your credit card provider will redirect the funds to your current credit card. Please check your credit card statement after a few days of receiving the refund confirmation email. If you do not see the refund on your statement after more than 5 business days, please contact your credit card provider.

Debit and cash purchases will be refunded via cheque. Please ensure your mailing address on file is up to date in order to receive your cheque refund in a timely manner. All cheque refunds will be mailed via Canada Post.

Once your request has been processed, you will receive a confirmation by email.

No – we are only able to send confirmations to the email address on file of the original purchaser.

No – we are only able to send confirmations by email to the email address on file. 

We would love to be able to offer recordings of our plays from past seasons, but our recordings are not broadcast quality.  They are made for archival purposes, and so the recording quality is too limited to present to the public. We are also not legally allowed to broadcast them; that use is strictly prohibited by Canadian Actors Equity Association.

We are pleased to say that you can purchase a variety of items from our online boutique, including a limited-edition Bard Beyond the Beach t-shirt to commemorate our virtual programming this year. For questions, or suggestions for our online boutique, please email operations@bardonthebeach.org.

Our Education team has successfully transitioned to virtual programming for individuals and schools. Please visit our Education page to see current offerings. Or, you may contact Katie Johnstone, Bard’s Education Coordinator, with any questions or concerns about programming. 

Please email boxoffice@bardonthebeach.org with full details about the event you received the vouchers from, which organization ran the event or contest, the date the event or contest was held, and the order ID and voucher codes on each complimentary voucher. A member of our team will respond with information specific to your situation.