2021 Season & Flex Packs

Please visit the 2020 Season Cancellation page for our original announcement.

Months after we made the difficult decision to cancel the 31st Season, we have come to the realization that we may not be able to present the 2020 Festival programming lineup in 2021 as initially promised. We want to bring you a Festival that makes logistical and financial sense, to protect our ability to bring you live theatre next summer and beyond. We are also committed to the health and safety of our patrons, volunteers, staff, Company members and everyone else who helps create a Bard Season. With evolving health mandates from provincial authorities, we do not believe we can continue to promise all four productions with certainty at this time. As such, we no longer believe it is reasonable for us to keep your money on account when so many of our plans for 2021 continue to be unconfirmed and may change.

As a 2021 Season/Flex Pack-holder, please choose from one of the following options and complete the form below.

 

DONATE THE VALUE OF YOUR 2021 PACK(S) – DOUBLE YOUR IMPACT AND HELP US GET BACK TO THE PARK! 

If you wish to support Bard, please consider donating the full value or a portion of the value of your 2021 Packs to the Bard on the Beach Theatre Society. As a non-profit organization, we are immensely grateful for your generous support; it will help us safeguard the financial health of the Festival and support our efforts to be back in Vanier Park/Sen̓áḵw in 2021. At this time, your donation will be doubled through our Back on the Beach matching campaign. You will receive a tax receipt for your donation (minimum $25).

If you would like to donate, please select this option on the form below. Thank you in advance!

Any questions about this option? Please see our FAQ section below. For details on our matching campaign, please visit Bard Back on the Beach.

 

A REFUND OF YOUR 2021 PACK(S)

Receive a refund for the full value of your 2021 Flex/Season Packs.
If you would like a full refund, please select this option on the form below.

Any questions about this option? Please see our FAQ section below.


If you submit your response by December 31 and choose to donate, you will receive a 2020 tax receipt for donations of $25 or more. Donations on/after January 1, 2021 will receive 2021 tax receipts.

We regret that we are temporarily unable to answer incoming phone calls. We ask that you fill out the form below only. If you would still like to speak with a Box Office Agent, you will be asked to leave a voicemail and one of our agents will return your call as soon as possible.

Processing time for all requests is within 30 days of form submission. If you have not received confirmation from us within that timeframe, please email boxoffice@bardonthebeach.org to check the status of your request.

2021 Season Pack Conversions and Cancellations
The order ID can be found on your order confirmation email, or on the Flex/Season Pack vouchers.
Option *
We recommend emailing boxoffice@bardonthebeach.org with any questions or concerns not addressed on this page.

Frequently Asked Questions

Where can I find my order ID?

Your order ID can be found on your vouchers or your confirmation email, beginning with either 19- or 20- and followed by a series of letters and numbers. If you do not have your vouchers or your confirmation email, please leave the order ID field blank as we should be able to find your order ID from your name and the email address you used at the time of purchase.

I can’t find my order ID or my confirmation email; how do I submit my request?

If you cannot locate the order ID of your vouchers/tickets, please leave the order ID field blank. We should be able to locate your order using your name and email address, but it is much quicker for us if you include the order ID in your form.

Why can’t you keep my 2021 Pack on my account anyway?

We no longer believe it is reasonable to keep your Pack on account when we are not certain we can fully promise what you have paid for. While we plan to bring you a 2021 Festival, we may not be able to present what we originally promised or in the same manner. We are still investigating ways to present the Festival that make logistical and financial sense, while keeping our patrons and Company’s health as a priority. Please sign up for our E-News to get 2021 operational and safety plans as they come. 

Why did you ask me to convert my Pack if you can no longer keep my Pack on account?

At the time of our 2020 season cancellation announcement, we believed that we would be able to present the 2020 Festival as originally planned in 2021. Because of that, we wanted to give our Pack-holders the opportunity to keep their Pack benefits for the 2021 Festival. However, our planning must account for current health mandates and ever-changing variables, and we no longer believe it is reasonable to keep your Pack on account when we cannot fully promise that the 2021 Festival will be the same as originally announced.

Why can’t you keep my 2021 Pack for the 2022 Season instead?

Wdo not have programming plans for the 2022 Festival as yet. Thus, we are not able to convert any Packs to the 2022 Season. We also don’t believe it is reasonable to keep your money on account for multiple years.

When can I purchase or re-purchase Packs for the 2021 Season?

We currently do not have confirmed Festival datesand at this stage we have no details on 2021 tickets and Packs. We will update all our patrons with that information as soon as we can. Please sign up for our E-News to receive the most up-to-date information on the 2021 Festival and our operational and safety plans.

If you’re asking me to donate or choose a refund, does this mean you are not doing all four productions previously promised?

We want to provide the best possible productions within the guidelines and restrictions given by provincial health authorities, while also prioritizing the health and safety of our patrons, volunteers, staff, and Company. We are actively investigating different scenarios for what we can present next summer to give you the best and safest Festival possible. We are not able to confirm at this time what will be included. Please sign up for our E-News to receive the most up-to-date information on the 2021 Festival and our operations. 

Why am I being offered the option to donate the value of my purchase to Bard on the Beach?

Our Festival is a non-profit organization and registered charity. We operate primarily because of the generous contributions we receive from our patrons and Members; that support allows us to mount the Festival annually and pay our year-round and seasonal staff, our artistic Company, suppliers, service providers and more. Without donations and ticket revenue, the continued operation of our Festival will be seriously threatened. If you choose to donate, your donation will be doubled as part of our matching campaign, which will help support our efforts to return to Vanier Park/Sen̓áḵw, and you will receive a 2020 tax receipt in the amount of your donation (minimum $25). We thank you in advance for considering a donation at this time – your support is invaluable!

If I choose to donate a partial amount, is it still doubled through the matching campaign?

Yes! Every dollar you donate will be doubled through the matching campaign. We are grateful for any amount you are able to donate at this time. You can find more information about our matching campaign on our Bard Back on the Beach page.

Do I receive a tax receipt for this donation? Is my donation tax deductible?

As a registered charity and non-profit organization, we issue tax receipts for any donation of $25 or more to the name used on the payment method. We cannot issue tax receipts for donations less than $25.

I donated my Packs, but haven’t received my tax receipt yet – why?

Thank you for your donation! If you have donated $25 or more, you will receive a tax receipt from Bard on the Beach Theatre Society. Due to the limitations of our system, your tax receipt must be mailed to you via Canada Post, so please expect a slower delivery time than normal. We currently do not have the ability to send tax receipts via email. You will receive your tax receipt before the 2020 tax filing period next spring. Donations of less than $25 are not eligible for tax receipts.

I split the cost of the Packs with my friend. Is it possible to get a tax receipt for each of us?

No – tax receipts can only be issued to the person whose payment method was used to purchase the Packs, in accordance with the rules and regulations set out by the Canada Revenue Agency.

I bought this Pack as a gift for someone. They would like to donate it. Can you issue the tax receipt in the name of the gift recipient?

No – tax receipts can only be issued to the person whose payment method was used to purchase the Packs, in accordance with the rules and regulations set by the Canada Revenue Agency. 

Can you please make this donation in recognition/memory of someone?

Pack donations do not receive public recognition unless they are through our Membership program. We can note the recognition internally, but it will not appear in our future house program. 

I would like to renew my annual Membership. What is the best way to do so?

Please visit bardonthebeach.org/donations to donate or click the ‘Donate’ button in the top right-hand side of our website. We only accept Visa and MasterCard online. You can also mail a cheque to our administration offices at 201-162 West 1st Avenue, Vancouver, BC V5Y 0H6. 

Does my Pack donation make me a Member? Can I combine this donation with a second donation in order to renew my annual Membership? Can I combine this donation with a second donation in order to upgrade my annual Membership?

All donations from 2021 Packs are made to our matching campaign fund in order to help with 2021 operating costs, rather than our Membership program. Please contact Alva Tang, Bard’s Annual Giving and Events Officer, to discuss your situation.

I became a Member this year. Will my Membership and its benefits carry over to next season?

All Memberships and accompanying benefits are valid for 365 days from the date of donation. Our Development team has created a variety of virtual benefits for this past summer. If you were not able to attend any of the virtual events, please get in touch with Alva Tang, Bard’s Annual Giving and Events Officer, to access any recordingsMembers at the Much Ado level and higher will still receive advance booking access for the 2021 Season so long as their Memberships are active.

The credit card that I used to purchase the Packs has expired/been cancelled. If I give you my new credit card number, can I receive my refund on my new card?

We are only able to refund payment back to the credit card used for the original purchase. If your credit card has expired or been cancelled, please make a note of this in your request form in the comments section. We will issue you a cheque refund, which will be mailed to the address on file. Please make sure your preferred mailing address is up to date.

You have issued my refund to a credit card that has been cancelled. How do I get my refund?

Your credit card provider will redirect the funds to your current credit card. Please check your credit card statement after a few days of receiving the refund confirmation email. If you do not see the refund on your statement after more than 5 business days, please contact your credit card provider.

I used a debit card/paid cash to purchase my Packs. How will I get my refund?

Debit and cash purchases will be refunded via cheque. Please ensure your mailing address on file is up to date in order to receive your cheque refund in a timely manner. All cheque refunds will be mailed via Canada Post.

How do I receive confirmation that my request has been processed?

Once your request has been processed, you will receive a confirmation by email.

I gifted the Packs to my friend or family member. Can you send the confirmation to them?

No – we are only able to send confirmations to the email address on file of the original purchaser.

Can you send a confirmation to me via text message or phone call?

No – we are only able to send confirmations by email to the email address on file. 

Can you televise anything or put recordings of past productions online?

We would love to be able to offer recordings of our plays from past seasons, but our recordings are not broadcast quality.  They are made for archival purposesand so the recording quality is too limited to present to the public. We are also not legally allowed to broadcast them; that use is strictly prohibited by Canadian Actors Equity Association.

Do you have any merchandise or any items from the Bard Boutique for purchase, for us to support your organization?

We are pleased to say that you can purchase a variety of items from our online boutiqueincluding a limited-edition Bard Beyond the Beach t-shirt to commemorate our virtual programming this year. For questions, or suggestions for our online boutique, please email operations@bardonthebeach.org.

What Education programs are happening?

Our Education team has successfully transitioned to virtual programming for individuals and schools. Please visit our Education page to see current offerings. Or, you may contact Katie Johnstone, Bard’s Education Coordinator, with any questions or concerns about programming. 

I received complimentary vouchers for 2020 tickets at a fundraising event or through a contest. What are my options?

Please email boxoffice@bardonthebeach.org with full details about the event you received the vouchers from, which organization ran the event or contest, the date the event or contest was held, and the order ID and voucher codes on each complimentary voucher. A member of our team will respond with information specific to your situation.